The use of services from Azoncode Ltd constitutes agreement to these terms.
1.) Account Setup / Email on file
We will setup your account after we have received payment and we and/or our payment partner(s)
have screened the order(s) in case of fraud. It is your responsibility to provide us with an
email address which is not @ the domain(s) you are signing up under. If there is ever an abuse
issue or we need to contact you, the primary email address on file will be used for this
purpose. It is your responsibility to ensure the email address on file is current or up to date
at all times. Providing false contact information of any kind may result in the termination of
your account. In dedicated server purchases or high risk transactions, it will be necessary to
provide government issued identification and possibly a scan of the credit card used for the
purchase. If you fail to meet these requirements, the order may be considered fraudulent in
nature and be denied.
Transfers
Our transfers team will make every effort to help you move your site to us. However, transfers
are provided as a courtesy service, and we can’t make guarantees regarding the availability,
possibility, or time required to complete an account transfer. Each hosting company is
configured differently, and some hosting platforms save data in an incompatible or proprietary
format, which may make it extremely difficult if not impossible to migrate some or all account
data. We will try our best, but in some cases we may be unable to assist you in a transfer of
data from an old host.
The free transfer services are available for 30 days from your sign up date. Transfers outside
of the 30 day free period will incur a charge; please contact a member of the transfers
department with specific details to receive a price quote.
2.) Content
All services provided by AzonCode. may only be used for lawful purposes. The laws of the State
of Florida, the State of Texas, and the United States of America apply.
The customer agrees to indemnify and hold harmless AzonCode from any claims resulting from the
use of our services.
Use of our services to infringe upon any copyright or trademark is prohibited. This includes but
is not limited to unauthorized copying of music, books, photographs, or any other copyrighted
work. The offer of sale of any counterfeit merchandise of a trademark holder will result in the
immediate termination of your account. Any account found to be in violation of another’s
copyright will be expeditiously removed, or access to the material disabled. Any account found
to be in repeated violation of copyright laws will be suspended and/or terminated from our
hosting. If you believe that your copyright or trademark is being infringed upon, please email
info@azoncode.com with the information required. If the
request is of a licensing issue, we may require further documentation.
Using a shared account as a backup/storage device is not permitted, with the
exception of one cPanel backup of the same account. Please do not take backups of your backups.
Examples of unacceptable material on all Shared and Reseller servers include:
Topsites
IRC Scripts/Bots
Proxy Scripts/Anonymizers
Pirated Software/Warez
Image Hosting Scripts (similar to Photobucket or Tinypic)
AutoSurf/PTC/PTS/PPC sites
IP Scanners
Bruteforce Programs/Scripts/Applications
Mail Bombers/Spam Scripts
Banner-Ad services (commercial banner ad rotation)
File Dump/Mirror Scripts (similar to rapidshare)
Commercial Audio Streaming (more than one or two streams)
Escrow/Bank Debentures
High-Yield Interest Programs (HYIP) or Related Sites
Investment Sites (FOREX, E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Scheme)
Sale of any controlled substance without prior proof of appropriate permit(s)
Prime Banks Programs
Lottery Sites
MUDs/RPGs/PPBGs
Hateful/Racist/Harassment oriented sites
Hacker focused sites/archives/programs
Sites promoting illegal activities
Forums and/or websites that distribute or link to warez/pirated/illegal content
Bank Debentures/Bank Debenture Trading Programs
Fraudulent Sites (Including, but not limited to sites listed at aa419.org & escrow-fraudazoncode.com)
Mailer Pro
Examples of unacceptable material on all Dedicated servers include:
IRCD (irc servers)
IRC Scripts/Bots
Pirated Software/Warez
IP Scanners
Bruteforce Programs/Scripts/Applications
Mail Bombers/spam Scripts
Escrow
High-Yield Interest Programs (HYIP) or Related Sites
Investment Sites (FOREX, E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Scheme)
Sale of any controlled substance without prior proof of appropriate permit(s)
Prime Banks Programs
Lottery Sites
Hateful/Racist/Harassment oriented sites
Hacker focused sites/archives/programs
Sites promoting illegal activities
Forums and/or websites that distribute or link to warez/pirated/illegal content
Bank Debentures/Bank Debenture Trading Programs
Fraudulent Sites (Including, but not limited to sites listed at aa419.org & escrow-fraudazoncode.com)
Mailer Pro
AzonCode services, including all related equipment, networks and network devices are provided
only for authorized customer use. AzonCode systems may be monitored for all lawful purposes,
including to ensure that use is authorized, for management of the system, to facilitate
protection against unauthorized access, and to verify security procedures, survivability, and
operational security. During monitoring, information may be examined, recorded, copied and used
for authorized purposes. Use of AzonCode system(s) constitutes consent to monitoring for these
purposes.
We reserve the right to refuse service to anyone. Any material that, in our judgment, is
obscene, threatening, illegal, or violates our terms of service in any manner may be removed
from our servers (or otherwise disabled), with or without notice.
Failure to respond to email from our abuse department within 48 hours may result in the
suspension or termination of your services. All abuse issues must be dealt with via
troubleticket/email and will have a response within 48 hours.
If in doubt regarding the acceptability of your site or service, please contact us at info@azoncode.com and we will be happy to assist
you.
Potential harm to minors is strictly forbidden, including but not limited to child pornography
or content perceived to be child pornography (Lolita):
Any site found to host child pornography or linking to child pornography will be suspended
immediately without notice.
Resellers: we will suspend the site in question and will notify you so you may terminate the
account. We will further monitor your activity; more than one infraction of this type may result
in the immediate termination of your account.
Direct customers: Your services will be terminated with or without notice.
Violations will be reported to the appropriate law enforcement agency.
It is your responsibility to ensure that scripts/programs installed under your account
are secure and permissions of directories are set properly, regardless of installation
method. When at all possible, set permissions on most directories to 755 or as restrictive
as possible. Users are ultimately responsible for all actions taken under their account.
This includes the compromise of credentials such as user name and password. It is required
that you use a secure password. If a weak password is used, your account may be suspended
until you agree to use a more secure password. Audits may be done to prevent weak passwords
from being used. If an audit is performed, and your password is found to be weak, we will
notify you and allow time for you to change/update your password.
3.) Zero Tolerance Spam Policy
We take a zero tolerance stance against sending of unsolicited e-mail, bulk emailing, and spam.
“Safe lists” and purchased lists will be treated as spam. Any user who sends out
spam will have their account terminated with or without notice.
Sites advertised via SPAM (Spamvertised) may not be hosted on our servers. This provision
includes, but is not limited to SPAM sent via fax, email, instant messaging, or
usenet/newsgroups. No organization or entity listed in the ROKSO may be hosted on
our servers. Any account which results in our IP space being blacklisted will be immediately
suspended and/or terminated.
AzonCode reserves the right to require changes or disable as necessary any web site, account,
database, or other component that does not comply with its established policies, or to make any
such modifications in an emergency at its sole discretion.
AzonCode reserves the right to charge the holder of the account used to send any unsolicited
e-mail a clean up fee or any charges incurred for blacklist removal. This cost of the clean up
fee is entirely at the discretion of AzonCode.
4.) Payment Information
You agree to supply appropriate payment for the services received from AzonCode, in advance of
the time period during which such services are provided. You agree that until and unless you
notify AzonCode of your desire to cancel any or all services received, those services will be
billed on a recurring basis. This includes when accounts are suspended. When an account is
suspended, invoices will not automatically be generated. However, after the customer notifies
AzonCode of his or intent to resume service, invoices will be manually generated and payment
expected for the time the account was suspended.
Cancellations must be done in writing to our Contact
mail. Once we receive your cancellation and have confirmed all necessary information
with you via e-mail, we will inform you in writing (typically email) that your account has been
canceled. Your cancellation confirmation will contain a ticket/tracking number in the subject
for your reference, and for verification purposes. You should immediately receive an automatic
“Your request has been received…” email with a tracking number. An employee
will confirm your request (and process your cancellation) shortly thereafter. If you do not hear
back from us, or do not receive the automatic confirmation email within a few minutes after
submitting your cancellation, please contact us immediately via phone. We require that
cancellations of service are done through the online form to (a) confirm your identity, (b)
confirm in writing you are prepared for all files/emails to be removed, and (c) document the
request. This process reduces the likelihood of mistakes, fraudulent/malicious requests, and
ensures you are aware that the files, emails, and account may be removed immediately after a
cancellation request is processed.
As a client of AzonCode, it is your responsibility to ensure that your payment information is up
to date, and that all invoices are paid on time. AzonCode provides a 10 day grace period from
the time the invoice is generated and when it must be paid. Any invoice that is outstanding for
10 days and not paid will result in a $10 late fee and/or an account suspension until account
balance has been paid in full. The $10 late fee is applied in addition to whatever else is owed
to AzonCode for services rendered. Access to the account will not be restored until payment has
been received.
It is the customer’s responsibility to notify our sales team via email at info@azoncode.com after paying for a domain renewal and
to ensure the email is received and acted upon. Domain renewal notices and invoices are provided
as a courtesy reminder and AzonCode cannot be held responsible for failure to renew a domain or
failure to notify a customer about a domain’s renewal.
Invoices that have been paid more than once with multiple PayPal Subscriptions can only be added
as credit towards the account and cannot be refunded via PayPal. If you require assistance with
this provision, please contact info@azoncode.com
AzonCode reserves the right to change the monthly, annual payment amount and any other charges
at any time.
5.) Backups and Data Loss
Your use of this service is at your sole risk. Our backup service is provided to you as a
courtesy. AzonCode is not responsible for files and/or data residing on your account. You agree
to take full responsibility for files and data transferred and to maintain all appropriate
backup of files and data stored on AzonCode servers. Backups will not be provided for accounts
that have been suspended or terminated for any reason unless otherwise agreed to in writing by
AzonCode.
6.) Cancellations and Refunds
AzonCode reserves the right to cancel, suspend, or otherwise restrict access to the account at
any time with or without notice.
Any abuse of our staff in any medium or format will result in the suspension or
termination of your services.
AzonCode gives you an unconditional 30 day money back guarantee on managed shared hosting, and
reseller solutions for any customer who paid the first invoice with a credit card or with
PayPal.
The following methods of payments are non-refundable, and refunds will be posted as credit to
the hosting account:
Bank Wire Transfers
Western Union Payments
Checks
Money orders
There are no refunds on dedicated servers, administrative fees, install fees for custom software,
or domain name purchases. Refund requests for shared and reseller accounts after the initial 30
days will be refunded on a prorated basis of any unused time.
Only first-time accounts are eligible for a refund. For example, if you’ve had an account
with us before, canceled and signed up again, you will not be eligible for a refund or if you
have opened a second account with us.
Violations of the Terms of Service will waive the refund policy.
7b.) INODES
The use of more than 250,000 inodes on any shared account may potentially result in a warning
first, and if no action is taken future suspension. Accounts found to be exceeding the 50,000
inode limit will automatically be removed from our backup system to avoid over-usage. Every file
(a webpage, image file, email, etc) on your account uses up 1 inode.
Sites that slightly exceed our inode limits are unlikely to be suspended; however, accounts that
constantly create and delete large numbers of files on a regular basis, have hundreds of
thousands of files, or cause file system damage may be flagged for review and/or suspension. The
primary cause of excessive inodes seems to be due to users leaving their catchall address
enabled, but never checking their primary account mailbox. Over time, tens of thousands of
messages (or more) build up, eventually pushing the account past our inode limit. To disable
your default mailbox, login to cPanel and choose “Mail”, then “Default
Address”, “Set Default Address”, and then type in: :fail: No such user here.
7c.) Backup Limit
Any shared account using more than 20 gigs of disk space will be removed from our off site
weekly backup with the the exception of Databases continuing to be backed up. All data will
continue to be mirrored to a secondary drive which helps protect against data loss in the event
of a drive failure.
8.) Bandwidth Usage
You are allocated a monthly bandwidth allowance. This allowance varies depending on the hosting
package you purchase. Should your account pass the allocated amount we reserve the right to
suspend the account until the start of the next allocation, suspend the account until more
bandwidth is purchased at an additional fee, suspend the account until you upgrade to a higher
level of package, terminate the account and/or charge you an additional fee for the overages.
Unused transfer in one month cannot be carried over to the next month.
9a.) Money back Guarantee
On dedicated servers and collocation no full refund will be honored — the 30 day money
back guarantee does not apply. We reserve the right to refund a prorated amount or no refund at
all.
Each of AzonCode’s managed shared and reseller servers carry a 30 day unconditional money back
guarantee on them. If you are not completely satisfied with our services within the first 30
days of your service, you will be given a full refund of the contract amount. Remember, this is
only for monthly shared or reseller packages and does not apply to dedicated servers,
administrative fees, install fees for custom software, or domain name purchases.
9b.) Uptime Guarantee
If your shared / reseller server has a physical downtime that is not within the 99.9% uptime you
may receive one month of credit on your account. Approval of the credit is at the discretion of
AzonCode dependent upon justification provided. Third party monitoring service reports may not
be used for justification due to a variety of factors including the monitor’s network
capacity/transit availability. The uptime of the server is defined as the reported uptime from
the operating system and the Apache Web Server which may differ from the uptime reported by
other individual services. To request a credit, please contact info@azoncode.com with justification. All requests must
be made in writing via email. Uptime guarantees only apply to shared / reseller solutions.
Dedicated servers are covered by a network guarantee in which the credit is prorated for the
amount of time the server is down which is not related to our uptime guarantee.
10.) Reseller: Client Responsibility
Resellers are responsible for supporting their clients. AzonCode does not provide support to our
Reseller’s Clients. If a reseller’s client contacts us, we reserve the right to
place the client account on hold until the reseller can assume their responsibility for their
client. All support requests must be made by the reseller on their clients’ behalf for
security purposes. Resellers are also responsible for all content stored or transmitted under
their reseller account and the actions of their clients’. AzonCode will hold any reseller
responsible for any of their clients actions that violate the law or the terms of service.
11.) Shared (non-reseller accounts) / Semidedicated Servers
Shared accounts may not resell web hosting to other people, if you wish to resell hosting you
must use a reseller account. Semi-dedicated servers are not backed up. You must maintain your
own backups.
12.) Dedicated Servers
AzonCode reserves the right to reset the password on a dedicated server if the password on file
is not current so that we may do security audits as required by our datacenter. It is the
responsibility of the client to ensure that there is a valid email address and current root
password on file for their dedicated server on file to prevent downtime from forced password
resets. AzonCode reserves the right to audit servers as needed and to perform administrative
actions at the request of our datacenter. Dedicated servers are NOT backed up by us and it is
the responsibility of the client to maintain backups or have a solution for this. You may
purchase an additional hard drive and maintain backups to it as the most simple solution. Please
contact info@azoncode.com if you wish to obtain a
secondary hard drive. It is your responsibility to maintain backups.
13.) Price Change
The amount you pay for hosting will never increase from the date of purchase. We reserve the
right to change prices listed on www.azoncode.com , and
the right to increase the amount of resources given to plans at any time.
14.) Coupons
Discounts and coupon codes are reserved for first-time accounts *or first-time customers* only
and may not be used towards the purchase of a domain registration unless otherwise specified. If
you have signed up using a particular domain, you may not resign up for that domain using
another coupon at a later date. Any account found in violation of these policies will be
reviewed by our sales department and the appropriate invoices will be added to the account.
Coupon abuse will not be tolerated and may result in the suspension or termination of the
account.
15a.) Indemnification
Customer agrees that it shall defend, indemnify, save and hold AzonCode harmless from any and
all demands, liabilities, losses, costs and claims, including reasonable attorney’s fees
asserted against AzonCode, its agents, its customers, officers and employees, that may arise or
result from any service provided or performed or agreed to be performed or any product sold by
customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold
harmless AzonCode against liabilities arising out of; (1) any injury to person or property
caused by any products sold or otherwise distributed in connection with AzonCode; (2) any
material supplied by customer infringing or allegedly infringing on the proprietary rights of a
third party; (3) copyright infringement and (4) any defective products sold to customers from
AzonCode’s server.
15b.) Arbitration By using any AzonCode services, you agree to submit to binding arbitration. If any disputes or claims arise against AzonCode or its subsidiaries, such disputes will be handled by an arbitrator of AzonCode’s choice. An arbitrator from the American Arbitration Association or the National Arbitration Forum will be selected in the state of Texas. Arbitrators shall be attorneys or retired judges and shall be selected pursuant to the applicable rules. All decisions rendered by the arbitrator will be binding and final. The arbitrator’s award is final and binding on all parties. The Federal Arbitration Act, and not any state arbitration law, governs all arbitration under this Arbitration Clause. You are also responsible for any and all costs related to such arbitration.
16.) Disclaimer
AzonCode shall not be responsible for any damages your business may suffer. AzonCode makes no
warranties of any kind, expressed or implied for services we provide. AzonCode disclaims any
warranty or merchantability or fitness for a particular purpose. This includes loss of data
resulting from delays, no deliveries, wrong delivery, and any and all service interruptions
caused by AzonCode and its employees.
17.) Disclosure to law enforcement
AzonCode may disclose any subscriber information to law enforcement agencies without further
consent or notification to the subscriber upon lawful request from such agencies. We will
cooperate fully with law enforcement agencies.
18.) Changes to the TOS
AzonCode reserves the right to revise its policies at any time without notice
19.) Free and Promotional Items/Services
For all free and promotional items/Services, the service product will expire after 3 months (for
Hosting accounts); Client must switch to a paid plan available.
20.) All services provided by AzonCode may only be used for lawful purposes. The laws of the State of Florida, the State of Texas, and the United States of America apply. The ordinance and guidelines of ministry of communication and information technology of Bangladesh, The laws of the State of Florida, the State of Texas, and the United States of America apply.
Copyright © 2014-2024, Azoncode Limited. All rights reserved.